Customer & Sales Coordinator with a Green Heart and a Passion for Interior Design

Do you love to connect with customers and create an excellent customer experience? Are you well organised, accurate and do you love a challenge? Great! Do you speak and write English well? Fantastic! Do you want to make the world greener and people friendlier? Even better! We are a fast-growing international eco & ethical brand for interior design that makes real impact. And we are looking for a new colleague that is specialized in providing excellent customer service to support our customers.

Job description

In this coordinating role, you are the 1st point of contact for our customers (b2b) and at the centre of our operations. You offer your customers the best possible personal service, manage their accounts and make sure that the order operations run smoothly. You are the expert in creating an excellent customer experience.

  • You are responsible for creating an optimal customer experience, answering customer questions, giving advice about the collection, making quotations and handling orders efficiently
  • You keep the stock administration up to date for optimal customer supply
  • You develop and take care of our customer loyalty programmes & campaigns together with your marketing counterpart.
  • You have a supporting and representative role during international trade shows
  • You manage and develop packaging and promotional materials
  • You are responsible for the customer databases and for improving current processes
  • Special tasks: You may choose additional tasks and/or projects to optimize your talents or to grow into a specific area of competence

 

Profile & competences

  • You respond easily and efficiently to customer’s demands in a personal friendly manner
  • Structuring and organising is your second nature
  • Prioritizing is easy for you
  • You are energetic, friendly and enthusiastic
  • You are an entrepreneurial go-getter who loves to work in a team
  • You are commercially driven and willing to take responsibility
  • You have impeccable English speaking and writing skills
  • You are experienced in MS Office and love the challenge to learn new tools.
  • You have a higher education, equivalent ability and/or the relevant knowledge
  • At least 2 years of experience in a relevant area or line of business, preferably trading
  • Available for at least 32 hrs (preferably full time)

 

MEET STEFANIE: OUR CUSTOMER & SALES CHAMPION

Hello, I am Stefanie! I have been working for originalhome for a year now in the role of Customer Success & Sales Coordinator. I give advice to our customers, assemble an order together with them and try to provide excellent service. I am responsible for the whole process from order intake to invoicing. Besides that, I am the owner of all administrative tasks in the warehouse.
Meet Stefanie

About originalhome

Originalhome is an international eco & ethical home decoration label. We put our passion and expertise towards a social cause: to make this world greener and people friendlier. Our products are designed with low environmental impact and keep your well-being and that of others in mind. We solely use natural, renewable, recycled or easily biodegradable materials in every aspect of our company. Currently, 75% of our collection is made from organic waste and 25% from plant fibre. The entire collection is created by hand, honouring ancient crafts & traditions. We collaborate with gifted craftswomen and -men and local fair trade entrepreneurs in Indonesia, Bangladesh and Tanzania.

 

What we offer

Besides a dynamic job in a company with a flat organisational structure, you will work together with a small and driven international team. Having fun, working hard and making an impact come first.

  • You have lots of freedom to develop and grow to your full potential
  • Competitive salary, commuting allowance
  • 25 holidays (full-time contract), laptop, phone
  • Really nice discount on our collection
  • Team events on a regular basis
  • You will definitely make an impact and make this world greener and people friendlier

Are you ready to make an impact?

And do you fit the profile? Welcome!  Do not hesitate to send your green and social motivation with your resume to Patricia Khouw, patricia@originalhome.nl. Questions? Feel free to contact us!

Contact us