Ordering

Please inform us as soon as possible if you wish to cancel or change your order via info@originalhome.nl. Please include your order number in the mail. You can always change or cancel your order before payment. After that it can be very difficult and sometimes impossible to change or cancel your order because your order can be in transit at that point.

Your order will be carefully checked prior to shipment. In case of wrongly delivered articles, please register up to 8 days after receipt at info@originalhome.nl. Products need to be unopened, undamaged and in original packaging. Wrongly delivered articles can be returned at our cost. We will refund you the price you paid for the wrongly delivered products including delivery & returning costs if applicable, by the method you used for payment. In case articles are missing that are not in backorder please inform us via info@originalhome.nl. Please mention your order number.

In rare cases it is possible that products are damaged during transportation. Should there be a problem, please contact us within 5 working days after receipt via info@originalhome.nl. In order to properly assess the damage, we like to receive a clear picture of the damaged product(s) by email. We will contact you with a suitable solution.