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Ordering
What is your minimum order?
For all countries within the EU (European Union) the minimum order amount for the 1st order is € 500,- ex VAT and ex shipping cost. There is no minimum order amount for repeat orders but we kindly ask you to order from € 100,- and up. Please note the minimum order quantity per coli as indicated on originalhome.nl and/or the price list – order form from originalhome. For countries outside EU Please contact us for more information info@originalhome.nl.
Can I change or cancel my order?
Please inform us as soon as possible if you wish to cancel or change your order via info@originalhome.nl. Please include your order number in the mail. You can always change or cancel your order before payment. After that it can be very difficult and sometimes impossible to change or cancel your order because your order can be in transit at that point.
My order is incomplete.
Your order will be carefully checked prior to shipment. In case of wrongly delivered articles, please register up to 8 days after receipt at info@originalhome.nl. Products need to be unopened, undamaged and in original packaging. Wrongly delivered articles can be returned at our cost. We will refund you the price you paid for the wrongly delivered products including delivery & returning costs if applicable, by the method you used for payment. In case articles are missing that are not in backorder please inform us via info@originalhome.nl. Please mention your order number.
My order contains damaged goods.
In rare cases it is possible that products are damaged during transportation. Should there be a problem, please contact us within 5 working days after receipt via info@originalhome.nl. In order to properly assess the damage, we like to receive a clear picture of the damaged product(s) by email. We will contact you with a suitable solution.
Is your question not covered here?
We are happy to help! Please call us or send us an email and we will contact you as soon as possible.
+31(0)237857708 | hello@originalhome.nl